Through a grant-funded partnership with the NYC Health Department, NYC Health + Hospitals increased referrals to free early intervention services for children with developmental delays. Employing referral forms in Epic and community health workers, the organization improved the referral rate by 30%. Children received services starting at 18-23 months on average, compared with the New York City average of 24-29 months.

Three NHS Foundation Trusts in England established virtual wards to alleviate hospital capacity constraints by providing acute care in patients’ homes. The trusts use Epic to refer patients to the virtual wards and ensure continuity of care. One organization’s virtual ward cared for 1,800 patients in the first year, freeing up more than 4,000 bed hours.

UCSF Health revamped its strategy for optimizing capacity to address hospital overcrowding and reduce patient flow bottlenecks. After establishing a capacity command center, opening a discharge lounge, and increasing transparency and cross-team communication with analytics, UCSF Health saw a 45-minute improvement in discharge time of day and a six-hour reduction in emergency department boarding time across the organization.

RWJBarnabas Health in New Jersey, UW Health in Wisconsin, and UCHealth in Colorado—all automation top performers—share how they have automated aspects of revenue cycle management, saving money and increasing collections while improving transparency and convenience for patients.