Artificial Intelligence
AI is improving healthcare and has great potential to do much more. AI is used in many forms, including generative AI and predictive models, throughout Epic’s software today with more than 60 significant development projects underway.
Here’s a peek at what’s available today, how health systems are using it, and what’s in store.
We encourage Epic community members to reach out to their BFFs to learn more.
Clinician Efficiency
Draft messages and notes, get caught up with quick summarizations of each patient’s story, and use predictive modeling to improve outcomes through early action.
Clinician Efficiency
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Insights from Data
Interact with the AI assistant using conversational language to slice and dice data, bring evidence-based care insights to clinicians directly in workflow, and summarize operational and quality data for a quick gut check.
Insights from Data
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Revenue Cycle
Automate your revenue cycle with an intelligent coding assistant and CDI queries, streamline required documentation for prior authorizations and denials, and generate first drafts for appeal letters.
Revenue Cycle
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Population Health Tools
Identify clinical risk adjustment opportunities, surface insights from scanned documents and free text to proactively reach out to patients, and much more.
Population Health Tools
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Patient Experience
Patients will soon be able to schedule a time that works for them with help from a conversational chatbot, and providers will be able to quickly translate medical and billing jargon into more accessible language for patients and their families.
Patient Experience
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Capacity Management
Predict patient flow, forecast your capacity and staffing needs, use insights to streamline discharges and to improve OR and clinic utilization.
Capacity Management
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Cool Stuff Now: Epic and Generative AI
With Epic, Generative AI seamlessly integrates into your Electronic Health Record (EHR), revolutionizing the way we operate. Our HIPAA-compliant pipeline effortlessly incorporates state-of-the-art language models, like GPT-4, enabling your team to break free from time-consuming, repetitive tasks and focus on what truly matters. Watch our video below to see how AI personalizes patient responses, streamlines handoff summaries, and provides up-to-date insights for your providers.
Watch the video here →The Future Is Now: The Power of Generative AI in Healthcare
"Today, physicians at UC San Diego Health are already actively using generative AI to respond to patient queries more quickly. A new technology gaining this type of attention and adoption with this speed is something we’ve historically seen in Silicon Valley, but not in healthcare. I think the next three to five years of generative AI in healthcare could be as impactful as the introduction of penicillin." — Chris Longhurst, MD, MS, Chief Medical Officer and Chief Digital Officer at UC San Diego Health
Read the full story on EpicShare.org →How Epic is Using AI to Change the Way EHRs Work
Sumit Rana, R&D, discusses how the system uses AI to generate progress notes, create draft responses to patient questions, and assist with medical coding. And how AI sometimes can be more empathetic than a person.
Read the full story from Healthcare IT News →Seth Hain (Epic R&D) talks Artificial Intelligence
Seth Hain, R&D, discusses how we’re thinking about AI and where we’re headed.
Listen to the full podcast on This Week Health →To Measure the Effectiveness of AI Models, Workflow Matters
"When I think about artificial intelligence (AI), I think about how it fits into the bigger picture – the people and processes that need to work together to make technology effective. AI must present a call to action. How do we get that information to the clinician to make a decision? Is it presented in a palatable way for that person? It all comes down to the workflow. I think that the human and process elements are often forgotten by organizations implementing machine learning models because we see this shiny new technology and think it’ll be a silver bullet to solve a problem." — Charlie Sonday, DNP, Medical Director of Informatics at St. Luke’s University Health Network
Read the full story on EpicShare.org →Epic is Going All in on Generative AI in Healthcare
Epic announced in April during the Healthcare Information and Management Systems Society Conference in Chicago that it was working with Microsoft to integrate large language model tools and AI into its electronic health record software. The health IT vendor and the tech giant are collaborating to combine the Azure OpenAI Service with Epic’s EHR software with an initial focus on drafting message responses. More health systems will join the project in the next phase of rollouts.
Read the full story from Fierce Healthcare →See more AI and Epic outcomes from our customers on EpicShare.org.
UserWeb Resources
Take a deeper dive into implementation and support documentation, education and training resources, and more on the UserWeb.
Roadmaps
See a high-level view of what Epic can do now, which new features are coming soon, and what the future holds.