Patients at Rush use text messages through Hello World to reschedule visits, accept earlier appointment offers, and pay bills. Each month, fewer calls save Access Center staff nearly 40 hours, and the organization fills an average of 200 more appointments—increasing revenue by an estimated $12,500.

High-sensitivity troponin tests are the gold standard for diagnosing or ruling out a heart attack, but they’re complex to interpret. At Penn Medicine, ED patients with cardiac symptoms now follow a care path created in Epic, and their average ED length of stay has decreased by more than an hour—saving the organization an estimated $3.9 million since 2022.

Stanford Medicine Children’s Health designed a screening questionnaire to identify children who might be experiencing physical abuse—while avoiding perpetuating biases. From 2019 to 2021, 166 potential abuse cases were identified. Now, more than 97% of children seen in the emergency department are screened.

At Mayo Clinic, designated oncology nurses called navigators provide individualized educational, logistical, and emotional support to patients with cancer. Using features available in Epic’s Foundation System to track outreach, document specific needs, and manage interventions, the navigators help patients overcome barriers that could prevent or delay treatment. Last year, navigators provided 20,0000 interventions that addressed barriers to care, clearing the way for nearly 7,000 patients to receive timely cancer treatment.