Digital Patient Experience
Over 160 million patients worldwide use MyChart to get healthy and stay healthy
Do you use MyChart? Patients can head to MyChart.org to learn more.
Schedule & Prepare for Appointments
Skip phone calls and the front desk with online check-in and automatic notifications to patients when an earlier appointment is available.
Schedule & Prepare for Appointments
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Digital Front Door
Put shopper estimates, scheduling, and more in the hands of consumers. No accounts or logins required.
Digital Front Door
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Virtual Visits
Connect care teams and patients at a distance. Invite a family member or translator to join.
Virtual Visits
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Digital Companion
Monitor progress at home using notifications, guidance, or integration with home monitoring devices.
Digital Companion
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Comprehensive Health Record
See health information, including test results and full clinical notes, in one place.
Comprehensive Health Record
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Patient Financial Experience
Improve transparency and increase collections by making it easy to pay online or connect to financial assistance.
Patient Financial Experience
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In the Hospital
Patients in the hospital are members of the care team with real-time clinical information and the ability to make non-urgent requests on their tablet or phone.
In the Hospital
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The CRM for Healthcare
Understand your callers and consumers, proactively address their needs, and learn from your interactions to provide a warm, tailored, and meaningful digital experience.
The CRM for Healthcare
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We aimed to create a full digital experience throughout the patient journey, so we looked at every touchpoint a patient had with our health system. If it wasn’t digital, could it be? We’ve made each one digital, and then taken it to scale across our organization.
—Nader Mherabi, Executive VP and Vice Dean, Chief Digital & Information Officer, NYU Langone Health
One Place for Over One Million Calls: Centralizing Communication with Epic's Healthcare CRM
Yale New Haven Health System’s call center provides a single point of entry for both new and established patients. Using Epic’s healthcare CRM, Cheers, it personalized the caller experience and activated over 9,000 patients on MyChart in under five months.
Read the full article on EpicShare →
Patient Estimates in MyChart Take the Surprise out of Medical Bills
UCHealth uses Epic to calculate price estimates so patients know what they’ll owe.
Read the full article on Epic.com →
A Strong Scheduling Foundation Sets the Stage for a Convenient Digital Patient Experience
Texas Children's Hospital was able to pivot to virtual care rapidly during the pandemic. In 2021, patients scheduled over 1 million appointments through MyChart, saving an estimated $7 million in staff time.
Read the full article on EpicShare →
Roadmaps
See a high-level view of what Epic can do now, which new features are coming soon, and what the future holds.
Resources
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